Two police officers stand by as a DBCS intervenor communicates with a client during an emergency.

The Emergency Intervenor Service (EIS) program allows DBCS clients in Ontario to contact an intervenor if they are in an emergency situation.

An emergency situation is an unexpected, serious and/or dangerous situation that can cause an immediate risk to a person’s life, health or safety, requiring immediate attention. An emergency may involve the client who is Deafblind, their immediate family or caretaker, their service animal, or their property.

This service is funded by the Government of Ontario and operates 24 hours a day, seven days a week.

Black and White logo fo Government Ontario

Contact CNIB’s Emergency Intervenor Program

In an Emergency

Toll-free phone: 1-855-862-6001
TTY: 1-855-862-5999
SMS: 905-745-7112

A DBCS staff member greets a client who is in the hospital. A doctor stands beside them.
How the Service Works

Learn more about what to expect if you are ever in an emergency situation and need to access our services urgently.

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A man sits behind a computer screen, smiling while wearing a headset.
Emergency Intervenor Service Database

To help save time during emergencies, clients can register to have their personal information saved in our database.

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An intervenor uses print on palm to communicate with a client. In one hand she holds the DBCS Emergency Communication Book.
Communication Kits

DBCS’s Emergency Communication Kits are designed to help facilitate basic and essential communication between the client and first responders or medical staff until an intervenor arrives.

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