A two hand manual icon and "CNIB Intervenor Services".

Intervenor Services

The overall goal of CNIB’s intervenor services is to empower adults who are Deafblind to be able to live as independently as possible in their environment, including the broader community.

Intervenor services provide the person who is Deafblind with accurate information in an appropriate manner to enable them to make choices, plan future actions, communicate successfully, navigate their environment and achieve as much independence as possible. Intervenor services are responsive to the changing needs of the person who is Deafblind.

Intervenor services can be used to assist adults who are Deafblind with:

  • Communications to access services (such as going to the bank or shopping) or to participate in the community (such as going to the library or taking part in a community group)
  • Accessing and sharing accurate information during important meetings (such as medical appointments or meeting with a lawyer) to support informed decision making
  • Learning how to use community services, such as public transportation, more independently
  • Conducting daily activities

CNIB’s intervenor services are funded by the Ontario Ministry of Community and Social Services.

Program Objectives

  • To facilitate communication between individuals who are Deafblind and their environment, using their preferred method of communication to assist them to live as independently as possible.
  • To help individuals who are Deafblind access information through a variety of communication methods, making it possible for them to participate in activities of their choice, connect with other people and make informed decisions.
  • To support individuals who are Deafblind to understand, access, coordinate and organize community-based services that enable them to integrate or re-integrate with the broader community.
  • To provide intervenor services in coordination with other Ontario government programs to address the needs of the individual in an effort to improve quality of life.

What’s an intervenor?

An intervenor acts as the eyes and ears of a person who is Deafblind. An intervenor facilitates the communication of the person who is Deafblind with other people and assists them in interacting with the surrounding environment. The intervenor provides information about the environment and what is happening, provides or develops concepts where necessary, confirms actions, assists with life skills and most importantly, assists the individual to achieve as much independence as possible within their situation. The intervenor takes direction from the individual who is Deafblind.

Communications Methods

Communication methods used by CNIB clients in Ontario include:

Scope of Intervenor Services

  • Assisting individuals in accessing services and supporting participation in community-based activities
  • Supporting access to information in order to make informed decisions
  • Developing skills for interacting in the community, such as shopping and using transportation services, libraries and recreational programs
  • Supporting individuals with activities of daily living such as managing finances, managing medications, phone use and other life skills
  • Supporting structured learning and education to meet an individual’s goals
  • Supporting communication during emergency situations that involve the consumer
  • Engaging in case management to support the individual


CNIB’s Intervenor Services Program is available to adults who are Deafblind, residents of Ontario, and who are at least 18 years of age or out of high school.

Where is it offered?

CNIB’s Intervenor Services are available in Western and Eastern Ontario and in the Greater Toronto Area. In Northern Ontario, the Canadian Hearing Society is the service provider for intervenor support.

How to apply?

Call or email to arrange an interview.

Intervenor Services Human Resource Strategy:

The Intervenor Services Human Resource Strategy (ISHRS) is a multi-year initiative funded by MCSS with the goal of professionalizing Intervenor Services, increasing the number of skilled intervenors, and improving the quality of services for individuals who are deafblind.

For more information on the strategy, to sign up for our quarterly newsletter, and/or to follow us on social media, please visit http://www.deafblindnetworkontario.com/.

Contact CNIB’s Deafblind Intervenor Services Program

Beverly Morris, Manager, Deafblind Services, London Phone: 519 685-8420 x.5103
Email: beverly.morris@deafblindservices.ca

Jessica White, Manager, Deafblind Services, Ottawa
Phone: 613 563-4021 x.5016
Email: jessica.white@deafblindservices.ca

Gwen Sheridan, Manager, Deafblind Community Services
Phone: 416-902-3776
Email: gwen.sheridan@deafblindservices.ca

Tammy Taylor, Manager, Deafblind Services, Hamilton
Phone: 905 688-0022 x.5333
Email: tammy.taylor@deafblindservices.ca


Monday to Friday 8:30 am to 4:30 pm