An older woman with a hearing aid smiles. A man looks at something off screen.

We’re here to help

If you or someone you care about needs our help, we're here. 

If you or someone you love has experienced dual sensory loss, we can help. Whether you need support with communication, accessing parts of your community, our high quality, personalized services are here to a diverse set of needs.  

Through our customized intervenor services, we aim to empower people who are Deafblind to live the lives they choose with confidence, independence, and safety. 

Our intervenor services are available to Deafblind adults who are at least 18 years old and who live in Ontario, Saskatchewan and British Columbia. 

*Clients in Northern Ontario can access services from the Canadian Hearing Services.



A DBCS client smiles while holding his cane. An intervenor stands beside him, with a big smile on her face.

How to request intervenor services

Specialized support is just a few steps away. 

1. Get it touch

2. Eligibility Assessment

  • Once we’ve had a chance to connect, we’ll conduct an eligibility assessment to ensure that we are able to provide the support you need. 
  • During the assessment, we’ll discuss how we will develop a customized service plan and agreement that will best support your personal needs. 

3. Service Agreement

  • The final step in the process involves completing your personalized service agreement. This agreement will outline the type of services you are eligible for, and the number of service hours you’ll have access to on a weekly basis.

Ready to get started? 

Contact us today

An intervenor sits with a client on a bench outside. They use two-hand manual to communicate.

Important note for residents of Ontario:


The Access Intervenor Service (AIS) is a new online portal that was launched to help people who are Deafblind to access services in an easier, more equitable way. On October 3, 2022, the AIS portal opened to allow a single point of access to services for people who are Deafblind looking to access service for the first time.

The system provides navigational supports for users to find services while ensuring that these supports and services are assessed uniformly across the province.

To learn more, or to access the AIS, visit