For Jennifer Mountney, American Sign Language has always been part of her life, since she'd been interpreting for her mother from a young age. She was later introduced to CNIB by her sister, who worked for the organization, allowing for a natural transition into her role as an intervenor at CNIB Deafblind Community Services.

Penny has always been blind and has been connected with CNIB since she was five years old. Over the years, she lost her hearing.