An intervenor and client sit beside each other on a bench, using two-hand manual communication to have a conversation.]

During the development of our strategic plan, we launched our most extensive listening and research process to date. These community consultations allowed us to gather input from more than 750 stakeholders through confidential focus groups made up of CNIB Deafblind Community Services clients from across Canada, representing all five of our service areas. 

Through these consultations, we hoped to understand how we can better serve our community as we continue to grow and expand our reach. It’s important to note that we’ve learned much more than can be reflected in this single document. We will use those learnings to guide us as we adapt and develop our services – ensuring that we can continue to deliver high-quality, high-impact services now and into the future.