Can you imagine how profoundly your life would change if you lost both your hearing and vision? For many Ontarians who are Deafblind, this is the reality they live every day.

CNIB Deafblind Community Services makes a profound difference in the lives of Ontarians who are living without both of these senses. We are one of the leading providers of specialized support and emergency services for people who are Deafblind. Our dedicated professionals work with people in your community who are Deafblind to enable their independence in everyday life.

Life is a journey full of challenges, dreams, adventure and fun. Why should it be any different for people who are Deafblind? Talk to us today about this rewarding career opportunity.

Date: February 22, 2019
Job Title: Operations Director, Deafblind Community Services
Term: Contract, April 2019 – September 2020
Location: Ontario


Reporting to the Executive Director, this role will lead a provincial management team focused on ensuring people who are Deafblind have timely access to high quality and sustainable services and programs. The Operations Director will help achieve this mission by developing and maintaining strong working relationships with stakeholders in Ontario including government, consumer groups, and other community partners; guiding and supporting the work of the Deafblind Community Services team of staff.

Essential Duties entail (but not limited to):

  • Leads the work of the Deafblind Community Services team to achieve results and operating effectiveness in program delivery
  • In collaboration with key internal and external stakeholders, formulates budgetary and both short and long term operating objectives and plans with the Executive Director and Board.
  • Develops new partnerships and identifies opportunities for new or increased funding
  • Develops and fosters community and business networks
  • Develops and fosters strong relationships with staff, volunteers and Deafblind consumers.
  • Systematically monitors and evaluates performance for all provincial activities and makes suggestions for continuous improvement
  • Manages performance of direct and indirect reports, through effective planning, measurement and review on an annual basis; ensures corrective performance measures are put into place when necessary
  • Recognizes and develops leadership potential within the division by identifying or providing training and/or succession opportunities
  • Directs the division’s activities according to organization policies and objectives and Strategic Plan
  • Assists with the development and yearly monitoring of the annual budget

Knowledge and Skill Requirements:

  • Passion for making our community a better place for people who are Deafblind
  • Proven ability to develop, implement and monitor effective programs
  • Proven relationship building, communication and negotiation skills
  • Proven sound business acumen including budget, performance management, change management and strategic planning
  • Proven ability to work with and support volunteers at all levels, including senior leadership volunteers
  • Strong strategic thinking and analytical skills
  • Demonstrated ability to resolve issues showing good judgment in a timely manner
  • Demonstrated ability to manage multiple priorities in a changing environment
  • Experience in the area of Deafblindness
  • Thorough understanding and working background in a specific professional practice area (intervention and literacy). Working knowledge of service protocols, standards and practices across all Deafblind services practice areas
  • Well-developed interpersonal and communications skills. Ability to communicate effectively in a variety of manners and settings

Experience and Education:

  • A proven track record of success in a  management  role
  • Experience developing and implementing effective community-based programs and services
  • Sound knowledge of the not-for-profit and community services sectors.
  • Leadership capability for creating an empowered team of managers, staff and volunteers who are aligned with organization goals
  • Commitment to and demonstrated success in client service, program development,  stakeholder and community relations, and human resources management
  • Proficient in the use of Microsoft Office software

Work Environment:

  • Willingness to work flexible, non-regular hours to accommodate achievement of goals
  • Travel within Ontario
  • Deadline driven environment

Closing Date for Applications:  March 8, 2019

Please Send the Application To: and quote the job title in the subject line. Please send cover letter and resume and mention how you learned of this position.

CNIB strives to establish and maintain an inclusive workplace and believes that the diversity of our workforce is an invaluable asset. CNIB is committed to following recruitment and selection practices based on merit, transparency, accessibility and inclusion ensuring that all candidates are given a fair opportunity for employment with CNIB.

To help ensure that this commitment is met, CNIB is committed to working with all candidates that require an accommodation. If you require an accommodation, please state in your cover letter what accommodation you require and CNIB will work with you to meet your needs at every stage of the recruitment and selection process.

We thank all applicants for their interest in CNIB, however, only those selected for an interview will be contacted.